Stephanie Boulton

As Head of Client Success at Azerion, Stephanie Boulton has transformed Client Success from a support function into a strategic commercial driver. In a business shaped by acquisition, integration and change, she has unified teams, introduced scalable frameworks and raised the standard of service, strategy and accountability across the business.

Steph’s impact is both cultural and commercial. She introduced a tiered managed service model, strengthened internal processes and embedded a more consultative approach to client partnerships. The result was a 70% YOY increase in client satisfaction, a 64% improvement in campaigns meeting or exceeding KPIs and a 58% increase in campaigns launching on time. Her leadership also helped drive 242% YOY growth in client upweights, contributing more than 5% of company revenue, alongside a 112% increase in client retention revenue.

Just as importantly, Steph has built a culture of trust, clarity and ambition. She is known for combining operational rigour with genuine empathy, helping her team become more confident, strategic and commercially minded. She is not just delivering results today; she is helping define what best-in-class Client Success should look like in the future.